Shipping and Returns

Shipping

Where we ship

We ship to addresses in the continental United States. For Alaska, Hawaii, or anywhere else, please contact us and we'll work out a quote.

Rates

Flat rate: $9.99 on every order in the continental US
Free shipping: on orders over $100

Processing times

In-stock items ship within 2 business days.
Made-to-order and personalized items take 5-9 business days to produce before they ship.

Everything we sell is made in-house in Erie, PA, so timing can stretch a little during busy seasons and school spirit-wear campaigns. If your order needs to arrive by a certain date, tell us before you order and we'll do our best.

When you place an order you'll receive an email with your order details. If you don't see it, check your spam folder or email us at info@rjcustomworks.com.

Local Pickup

Local to Erie? Choose local pickup at checkout to skip shipping. We'll let you know when your order is ready. Pickup location and hours: Pickup is by appointment.

Group & School Orders

Spirit store, team, and organization orders may be batched and delivered to your group or school instead of shipped individually. Delivery details are listed on each spirit store or by your organizer.

Returns

Standard items

You have 30 days after receiving your order to request a return. To be eligible, the item must be in the same condition you received it: unused, unworn, and in its original packaging.

To start a return, email info@rjcustomworks.com with your order number. Please don't send items back before we approve the return. Once approved, we'll send you instructions and the return address. Unless the return is because of a mistake on our end, return shipping is the customer's responsibility.

Items we can't accept back

Personalized and custom items (names, custom text, custom designs, special orders)
Sale items
Gift cards

Because these are made specifically for you, we can't resell them. But if something isn't right, please reach out. See below.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or not what you ordered, email us right away at info@rjcustomworks.com with your order number and a photo. This applies to personalized items too. We'll make it right with a replacement or refund.

Exchanges

The fastest way to get a different item is to return the original (if it's eligible) and place a new order.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If it's been more than 15 business days since approval, contact us at info@rjcustomworks.com.